Skip to content

JobShark: Find the Right Job


Santa Clara CA Full Time Posted: Wednesday, 14 March 2018
Applicants must be eligible to work in the specified location

Irvine Company Office Properties has set the standard in prominent locations throughout California.

By owning such a broad and diverse portfolio of nearly 500 properties throughout Orange County, Los Angeles, Silicon Valley, San Diego and Chicago, Irvine Company Office Properties has the advantage of offering its customers the opportunity to thrive and grow.

Customers benefit from an unbending service philosophy - a culture of excellence where every interaction is an opportunity to surpass expectations.

Great buildings in the best locations, industry-leading customer service, and the flexibility to move and grow within our diverse portfolio - all the exceptional privileges that come with leasing space from Irvine Company Office Properties.

What Sets Us Apart

  • Located in premier California markets

  • Long-term ownership

  • Superior customer experience

  • Diversified product types

  • Pro-active reinvestment in our properties

Position Summary:

Supports the operations management leadership team (Senior Manager, Manager and Assistant Manager) by performing administrative and reporting functions, integral to the day to day management of assigned office properties. Exhibits superior customer service in all communication with customers as the initial point of contact.

Job Duties:

  • Resolve customer service calls and requests; escalate requests that are above scope to Assistant Mgr.
  • Answer phone, distribute mail and prepare email and regular mail.
  • Verify phone and voice mail systems are working properly.
  • Activate and deactivate access cards and order keys.
  • Maintain a key sign-in/out log for outside vendors.
  • Assist team with annual budgeting and budget tracking.
  • Maintain and distribute nightly security passdown logs.
  • Maintain and distribute janitorial logs.
  • Create general notices and communications to customers.
  • Monitor all customer service requests to ensure timely and efficient resolution.
  • Support team with accounts payable and accounts receivable.
  • Coordinate with service providers as needed to ensure top quality work is performed in a timely manner.
  • Complete all general filing (electronic or paper).
  • Assist with move-ins and move-outs.
  • Update various databases, spreadsheets, and directories.
  • May review, audit, collect customer insurance certificates, and maintain compliance.
  • Maintain vacant suites and marketing materials.
  • May manage the new and existing employee hiring process to include, but not limited to, phone, computer, signage, and business cards.
  • Assist operations management team in facilitating customer events.
  • Provide administrative support to operations team as needed.
  • Participate in property walks including landscape and Janitorial walks to ensure property appearance is in accordance with all building standards.

Minimum Qualifications:

  • Zero to two years of relevant work experience
  • Proficient in Word, Excel and Google Suite
  • Detail oriented and able to prioritize tasks
  • Customer service focused

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Santa Clara CA, United States of America
The Irvine Company
The Irvine Company
3/14/2018 12:10:10 PM

We strongly recommend that you should never provide your bank account details to an advertiser during the job application process. Should you receive a request of this nature please contact support giving the advertiser's name and job reference.