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Rancho Cordova CA Full Time Posted: Wednesday, 14 March 2018
Applicants must be eligible to work in the specified location

VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we're all focused on a singular mission: to help people see. Learn more by visiting

General Summary

Structures, maintains, and governs the enterprise business architecture models, business process, business organizational structure, and business information and understands how they support the organization's strategic goals and objectives. Leads and facilitates resolution of complex enterprise problems or opportunities that assists with bridging any gaps between planning and execution of strategy in order to achieve enterprise strategic goals and objectives. Proactively identifies and mitigates or resolves risks, gaps, or issues that prevent the organization from achieving strategic goals and objectives.

Essential Functions

Partner with leadership to provide enterprise view of business functions, processes, capabilities, and enabling technologies and to identify gaps and ensure integrity of these entities are not compromised when planning for execution of new strategic initiatives.

Partner with leadership, program, and projects teams to assimilate and correlate disconnected documentation and drawings and articulate their collective relevance to the organization and to high-priority business issues

Define and maintain the set of strategic, core and support processes that transcend functional and organizational boundaries; identify and describe external entities such as customers, suppliers, and external systems that interact with the business; and describe which people, resources and controls are involved in the processes.

Define the data shared across the enterprise and the relationships between those data.

Capture the relationships among roles, capabilities and business units, the decomposition of those business units into subunits, and the internal or external management of those units.

Develop and maintain business architecture which includes models that represent the organization in terms of structure, people, process, technology, information and data flow, application infrastructure and interdependences.

Capture the tactical and strategic enterprise goals that provide traceability through the organization and are mapped to metrics that provide ongoing governance

Determine how new business solutions should be designed and built in order to reside across multiple projects/initiatives to maximize efficiency and effectiveness ultimately resulting in business solution designs and plans.

Facilitate business architecture governance and advice to ensure all aspects of the enterprise business solution development process and implementation meet the business architecture guidelines, minimize costs, can be built to quickly meet market demands, align with future business strategy, and provide optimal results of the business.

Be the business expert, sought after for expertise and guidance for the most complex and advance business initiatives to fulfil alignment between planning and execution of strategic goals and objectives and to provide optimal business solutions.

Understands and assesses business capabilities to identify new business capabilities required of the enterprise to meet the strategic goals and objectives. Business capabilities include but are not limited to, business processes, functions, organizational structures, staff competencies, knowledge, training, tools, data and information, and information technology.

Assess organizational readiness for identified business solutions, conducts, and develops plans that define how business change will be introduced, measured, and monitored within the organization.

Completes feasibility analysis of solution alternatives to determine whether and how each option can provide expected business benefit in order to achieve the strategic goals and objectives.

Provides guidance to stakeholders and project teams throughout execution of defined business solutions and alters solutions based on new information or changes identified within the business environment or project teams.

Liaison with Information Technology Systems Architects to understand and ensure business solutions align with the future technology strategy and assess system capabilities that must change to meet the business needs.

Job Specifications

Typically has the following skills or abilities:

Degree in Business Management, Computer Science or related field or equivalent experience

Minimum eight years of business systems/procedures analysis experience

Eight years of experience in BI application administration and/or data modeling and 4GL languages (WebFocus, Mainframe Focus, SAS, Crystal, COGNOS, or other language), object-oriented analysis and design (SQL/ODBC) and web development tools (ASP, .Net, HTML, Java Script, VBScript, Sitefinity)

Working knowledge of ETL processes and working experience in developing information solutions in a data warehouse environment

Ability to act as a mentor and/or technical expert for the team and business partners

Relies on extensive experience and judgment to plan and accomplish goals

Proven ability to navigate complex situations through organizational landscape and with multiple stakeholders

Ability to drive results through informal authority, serve as a consultant to key business partners, and represent users and customers in every thought and interaction

Proven ability to successfully manage risks/issues at a program level

Ability to elicit cooperation from Senior Management and other departments

Demonstrates ability to be a decision-maker showing balanced consideration of business issues

Excellent written and verbal communication skills and analytical skills

Strong business aptitude and problem-solving skills

Strategic skills to support envisioning work, program planning and forecasting

Regularly exercises discretion and independent judgment the in performance of his/her job duties

Preferred Skills

Demonstrated knowledge of call center work flows, workforce management, and technology platforms. Preferred knowledge of Cisco Telephony, Verint WFO, Nuance Natural Language Voice Recognition, and Salesforce CRM. Ability to effectively build presentations for diverse audiences.

Working Conditions/Physical Demands

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Rancho Cordova CA, United States of America
3/14/2018 12:10:32 PM

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