NASA NCAPS Operations LeadJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: Public TrustEmployee Type: RegularPercentage of Travel Required: Up to 25%Type of Travel: Continental US* CACI's Agile Digital Solutions Operating Group is recruiting an Operations Lead for the NASA Consolidated Applications and Platforms program. The Operations Lead will oversee the operations and maintenance of a portfolio of applications in an Agile environment to improve performance and availability of critical applications and timely resolution of issues and outages.
You will be the program leader responsible for operations and maintenance strategy, implementation and execution; leading product development teams, network services, cybersecurity, and customer service teams to coordinate support of deployed systems. What you'll get to do:Lead critical end user applications in a highly Agile environment as both a mentor and technology leader.Manage daily production operations support over infrastructure, systems, services, & external interfacesLead internal IT, Product, and Shared Services teams responsible for resolving operational support issues.
Primary interconnection between Product Teams and ASF Operations Shared Services.Serve as Portfolio POC for hosting facilities/data centers.Ensure daily monitoring is performed timely for services, jobs and interfaces for failures, irregularities, and performance issues.
Ensure team supports critical processes outside of normal hours to include nights, weekends and holidays.Lead Release Managers, Product Teams, and Production teams delivering product releases into the field.Ensure Product and Operations Teams develop SOPs and processes for incident management and resolution.
Lead rapid response to quickly resolve issues and outages.Provide senior leadership in incident support for end users as needed across portfolio of systems.Drive innovation through special projects and technical upgradesMonitor Tier 2 and 3 support ticket queues to promote rapid response by all portfolio teams.
Communicate with senior customer stakeholders on reporting metrics (eg, system data, error logs, & user reports)Responsible for operations support metrics and Portfolio service desk ticket queues.Frequently meet with Portfolio Owner, Service Delivery Manager and Hosting Facility POCsYou'll Bring These QualificationsMust be a U.S. citizen with Public Trust clearance and the ability to obtain higher level clearance, if needed.
Bachelor's Degree in Computer Science, Information Management Systems, or related. Experience can be considered in lieu of degree.12+ years of related technical experienceExcellent verbal and written communication skillsPrior experience supporting production deployed systemsExperience with a variety of technology stacks and platforms (.
NET, Java, SQL, ColdFusion, etc.)These Qualifications Would Be Nice to HaveExperience managing operations in an Agile environmentExperience with SecDevOpps and Agile processes and/or toolsWhat We Can Offer You:We've been named a Best Place to Work by the Washington Post.Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.For over 60 years, the principles of CACI's unique, character-based culture have been the driving force behind our successCompany Overview:CACI is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
Learn more hereSince this position can be worked in more than one location, the range shown is the national average for the position.The proposed salary range for this position is: $114,500-$251,900Job SummaryJob number: 293968Date posted : 2024-03-20Profession: ITEmployment type: Full time.
