Build your best future with the Johnson Controls team.
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!
What we offer
Competitive salary and commission plan
Paid vacation/holidays/sick time - 15 days of vacation first year
Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one.
Extensive product and on the job/cross training opportunities. With outstanding resources
Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy
Company vehicle?
Check us out: A Day in a Life at Johnson Controls
What you will do:
Lead a team of shift managers, global incident analysts, and security operations dispatchers that provides alarm and incident monitoring and dispatching, emergency and non-emergency security messaging, tactical intelligence collection, and incident escalation, globally 24 hours a day, 7 days a week for a client organization that covers hundreds of locations and employs over 100,000 people in more than 100 countries.
How you will do it:
Direct the actions of the shift managers to ensure continuity of operations.
Manage all SOC day-to-day operations, personnel, and meet all reporting and administrative requirements.
Coordinate with the Training Manager to ensure all training requirements are met.
Train and professionally develop shift managers.
Coordinate with the QA Lead to ensure all QA requirements are met.
Escalate issues to and support the Global Program Manager as appropriate.
Continuously innovate and streamline the operations of your team.
What we look for:
Bachelor's Degree or equivalent work experience
5+ years of experience leading and motivating a multi-skilled team to achieve objectives.
GSOC, security, military, law enforcement and/or emergency services experience
Proven experience leading and managing in a 24/7 operations environment.
Experience prioritizing and carrying out multiple assignments concurrently.
Able adapt to changes in the external environment of the organization.
Computer skills; Microsoft Office 365 (Teams, Outlook, SharePoint, Excel, Word).
HIRING HOURLY RANGE: $24-30 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careers
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law . If you are an individual with a disability and you require an accommodation during the application process, please visit here .
