PROJECT MANAGER role at Spray Booth Products (SBP)

At SBP, our Operations team ensures our customers experience efficient and seamless delivery of equipment, service, and consumables. As a Project Manager on that team, you will be responsible for the successful delivery of work from the kickoff to the final deliverable. You are a force that helps keep the troops (mostly in the field) organized and supported! You remain both informed and informative. You are at home in the details and prefer having data to support your actions. You may not know the answer to every question, but you are determined to find it. You keep track of each task, milestone, and project to ensure they maintain progress. You are a champion of process, but flexible in its application. You are diligent about quality assurance. In short, you seek to create an environment for our teams to deliver excellent work.

AS A PROJECT MANAGER, A TYPICAL WEEK MIGHT LOOK SOMETHING LIKE THIS:

• Take ownership and manage a variety of work; small, medium and large in size.
• This includes detailed data management through Salesforce and Head-Up collaboration with leadership, sales, operations and customers.
• Dispatching both Install and Service technicians on a daily basis.
• Installation Project Scheduling
• Service Ticket Scheduling
• Draft project plans & schedules for large projects.
• Collaborate with our subject matter experts to create the requirements.
• Ensure every size project is completed - no loose ends or things getting stuck on the back burner
• Confirm that a customer deliverable has passed through the appropriate internal QA process before it is delivered to the client.
• Create plans for all projects before execution
• Maintain clear communication the technician team and the customer, ensuring that all stakeholders are engaged and fully informed.
• Serve as a primary point of contact and communication between the SBP internal team and our valued customers throughout the day
• Fielding a variety of incoming calls and emails to address concerns and questions as they roll in
• Managing shifting timelines for our overlapping and concurrent projects
• Assigning milestones and tasks within Salesforce to keep priorities in the right order
• Facilitate internal team discussions and meetings to maintain clarity for all participants and mitigate any risks to project success.
• Navigating urgent issue resolution projects of all sizes, big or small.
• For example. maybe t he wrong part was ordered, causing the installation to be delayed, and the customer needs to be informed of how we're going to resolve the issue quickly - you are the point person leading us towards a resolution here.
• Monitor project budgets and expenses, and provide forecast projections, helping us stay within the estimated budget of a project.

This role does require a local presence in our office in Redford, MI on a regular basis. The schedule will fall between 7 am and 5 pm, Mon-Fri. This is a salaried role, somewhere between $55-85k depending on experience. Health Insurance, PTO and Vacation, plus 401k with a match are all included in the benefits package here.

THIS JOB MIGHT BE RIGHT FOR YOU IF:

• You can ensure smooth communication and documentation of scope, cost and schedule for projects of various sizes and multiple projects concurrently.
• You are organized, prompt, and responsible. You enjoy managing information and keeping everyone on the same page.
• You don't shy away from conflict, and you actively seek clarity. You are always willing to do what it takes to get the job done.
• You are curious by nature, adaptable, and thoughtful. You focus on solutions, not problems, and never point fingers.
• You are an anchor of reality, practical, and encouraging. You are highly collaborative but also work well independently.
• You are tenacious, motivated, and driven. You take ownership of the time you spend with us and truly make a difference. You're eager to take the next step.
• You embrace the influence you have over the work. You remain transparent, aware, accountable, and consistent while expecting the same from your teammates.

TO LAND THIS GIG YOU NEED:

• The ability to effectively maintain positive relationships with internal and external stakeholders.
• Proven success in identifying creative solutions to complex problems and managing multiple priorities.
• Knowledge of, or desire to learn more about, construction project management strategies, concepts, and tactics.
• Experience creating and delivering customer-facing project progress and status reports.
• Familiarity with navigating and utilizing Salesforce is a huge bonus
• At least 2+ years in a project manager role in a services or construction industry environment.
• Construction project management experience is a plus.
• PMI or PMP Certified is a plus.

WHAT ARE WE ALL ABOUT AT SBP?

At SBP, our Purpose is to move air for a pure experience. Our Niche is to engineer, build, and service ventilation for commercial and industrial spaces . Our team at SBP takes this mission seriously and it is manifested in everything we do. We take pride in our work. We persevere and deliver results with positivity and integrity . Every single time. What does this mean for you? You will join a team of tenacious, hard-working pros who excel in what they do through teamwork and lift each other up along the way. Our Core Values run through our veins, and we weave them into all aspects of our work. We aim to be essential to our customers. This commitment is significant in the marketplace and resonates with culture-conscious leaders striving for market leadership. SBP is recognized as a regional leader in commercial and industrial finishing and ventilation equipment.