Technical Support Lead

Coms joing our team supporting the European Investment BAnk in their critical work supporting the Green Energy transition, and key infrastructure projects across Europe.

As a Technical Support Lead, you will be responsible for managing key applications and supporting infrastructure underpinning the financial support for these critical projects. You will also act as a point of contact between business and IT teams and coordinate continuous systems evolution deployments across environments.

• Manage the resolution of application and system issues
• Act as a point of contact between business and IT teams
• Coordinate continuous systems evolution deployments across environments
• Manage technical support activities
• Release management - coordinate continuous systems evolution deployments across env's, harmonize releases across systems (vendor and in-house) and MW components (eg Kafka)
• Coordinate setting-up and evolution of automated testing framework (not yet developed)
• Administer CI/CD pipelines via Azure for vendor supplied application
• Deploy application software via Azure (manual in case of issues)
• Monitor applications using Splunk
• Automate applications using PowerShell scripts and autosys or similar scheduling tool

• Experience in the area of application support with a responsibility for managing the resolution of application and system issues
• Ability to resolve and explain complex issues to those with limited IT and systems knowledge
• Understanding integration with the banks landscape of tool, Kafka
• Knowledge of IIS installations and administration
• Knowledge of Data models as well as Oracle and MongoDB including performance analysis (end to end)
• Management of technical support activities and acting as a point of contact between Business and IT teams
• Experience in coordinating and harmionising CI/CD pipelines
• Experience in administering CI/CD pipelines via Azure
• Experience in monitoring & Application sccripting
• Fluent English, French is an advantage.

Intereted? Please submit your English Europass CV and cover letter using the link provided. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

This company is an equal opportunity employer and welcomes applications from all qualified individuals. We are committed to providing a diverse and inclusive work environment where every employee feels valued and respected.

Keywords:Application Support, Kafka, Testing, Azure, CI/CD, Splunk, Power Shell, Bash, Oracle, MongoDB