Overview of the role:

• Maintaining the data integrity of our in-house support/helpdesk systems
• Assisting with the preparation of customer support renewal quotes, to include confirming correct kit lists, requesting quotes from suppliers, verifying quote content and raising quotes on Dynamics
• Creating support contract documentation and updating all associated company records
• Entering and updating opportunities, deal registrations and quotes on supplier portals
• Daily maintenance of supplier portals and providing the Sales team with accurate pricing
• Dealing with customer orders, to include placing purchase orders, liaising with the Project Management team, invoicing, and registering support lines on our inhouse helpdesk system and with the manufacturers
• Communicating with suppliers for pricing requests
• Supporting the Sales and Operations team with other administrative duties

Desired skills and qualities:

• Excellent organisational, literacy and numerical skills
• Networking industry experience
• An excellent eye for detail, ability to work under own initiative and multi-task
• Experienced in Excel and, ideally, Dynamics
• Strong interpersonal and communication skills
• Experience of working in a customer focused environment

What we can offer you:

• Workplace pension
• Company Bonus Scheme
• 25 days holiday per year, excluding Bank Holidays
• Hybrid working