Job Outline;

The role is to support the distribution and logistical supply of product by Porcelanosa Ltd through the delivery of optimum customer service solutions to existing and potential customers, and promote the Company brand and image.

Key skills and responsibilities of the job;

• To process all sales orders and Customer communications received by telephone and email.
• Advising and agreeing delivery dates with the Customer and handling customer queries and problems as they arise
• Communicating with transport and driver to clarify ETA'S before confirming with the Customer.
• Raise "Back Orders" and "Special Orders" for customers, ensuring Back Orders are constantly monitored and the Customer is regularly updated on there progression.
• Arranging corrective action in conjunction with the Warehouse/after sales departments for replacement products and/or the collection of goods.
• Liaison with the Accounts Department to ensure all Customer payments/orders are processed before goods are release.
• Dealing with members from the Sales Team on the telephone and face to face.

Personal Attributes;

• Clear communicator both written and verbal
• Excellent telephone manner
• Calm, Confident, and efficient manner
• Logical problem-solving skills
• PC skill are essential.
• Ability to Multi-task
• Able to meet deadlines.
• Past experience of similar working environments would be of added benefit.

Education and Communication requirements;

• Good standard of numerical and written literacy
• Strong attention to detail as a variety of products with various sizes exist and it is crucial the Customer receives the correct goods as there is minimal margin for error.