We are excited to be recruiting a Sales Order and Billing Coordinator to support a manufacturing company based in on the outskirts of Oldbury/West Bromwich.

As the Sales Order and Billing Coordinator, you will be responsible for overseeing and managing the various Sales and Service orders whilst ensuring they are completed in a timely and accurate manner. Your role will provide essential support to the UK and Ireland Direct business in providing efficient and Proactive management of all orders and day-to-day core activities to drive exceptional results across the business.

The main duties will be:

• Take full responsibility for the processing of all orders.
• Regularly review departmental progresses against strategic targets as well as focusing on streamlining processes, identifying any ideas for improvement or change
• Report on order book activity through regular management meetings when required and regularly update all key business stake holders ie invoicing status, management, freeze updates etc.
• Liaise day-to-day with all internal teams to ensure accuracy of billing.
• Provide an outstanding level of customer service.
• Assist in maintaining and building effective and profitable relationships with key customers, acting as an in-house point of contact working with the various departments.
• Maintain regular contact with customers to ensure a good working relationship.
• Support and assist the sales departments with website sales enquiries.
• Communicate to the customer and/or various departments, information related to product availability and delivery.
• Receive, process, progress and monitor purchase orders and to maintain data related to all orders and their status.
• Liaise with finance to confirm payments terms and to negate risk to the business.
• Obtain and maintain all shipping documents to comply with international trading procedures.
• Raise credits and arrange returns where applicable and forward paperwork to customer.
• Process Warranties and arrange for replacement items to be despatched to customer.
• Be responsible for identifying sales revenue risks/opportunities on a weekly basis to management teams.
• Pursue outstanding debt by telephone and written communication.
• Liaise with other departments to gain knowledge and understanding when problem solving.
• Deliver support to colleagues, working as a team providing cover for other team members when necessary.
• Any other duties deemed appropriate within the scope of the role and in-line with skills and experience.

What We Are Looking For

• Experience in sales order processing and sales operations.
• Ability to work well under pressure and meet deadline
• Some with excellent communication, and interpersonal abilities.
• Someone who is proficient in using Microsoft Office Suite and customer relationship management (CRM) software.
• Someone with strong organisational and multitasking skills.
• Ability to work well in a team environment and independently as needed.

In return we will provide full support and training and the opportunity to move into a hybrid working environment after successful probation is completed.