Key Account Manager

Company Overview

Our client is a global leader in the Security industry, offering innovative products and services to protect and control the flow of people and to safely secure valuables. They offer innovative solutions to customers in over 100 markets/industry sectors and operate worldwide through their 3500 employees, 25 country locations and 10 production facilities with one common aim: to create a safer world. This opportunity is working for the Access Control Business Unit where a broad range of products and services are designed in order to help in shaping the future of people flow management.

Role Overview

Our client is looking for a Key Account Manager to join their UK team. This role is responsible for managing a portfolio of existing clients whilst supporting the company's efforts in promoting processes, driving retention rates and increasing revenue. The ideal candidate will possess strong communication, relationship-building and problem-solving skills and will be a key member of the Sales team.

Key Responsibilities

• Active winning of new customers, both direct and indirect
• Maintaining existing customers by meeting their needs and building a trusting relationship
• Strategic development and expansion of business relationships
• Customer analysis with the aim of exploring the sales potential of the sales area
• Data collection and maintenance on the CRM system
• Identification and development of customised solutions
• Presenting convincing solutions at the decision-making level of potential customers
• Creation and calculation of offers and follow-up of offers
• Initiation, contract negotiation and conclusion of contracts
• Customer support during project execution, close cooperation with Project Managers

Skills and Experience Required

• Demonstrable experience of B2B account management
• Strong track record of identifying customer needs and successfully implementing long-term solutions
• Strong track record in customer satisfaction
• Communication skills: ability to communicate passionately, collaborate and rally others around you
• Experience in consultative selling, project sales, and solution sales based on customer needs
• Experience in managing product, solution, and service projects
• Negotiation skills and conflict resolution abilities
• Customer/delivery-oriented
• University degree
• 2-3 years' experience in a similar position
• Experience in the Security/Electronics/Access Control sector or similar industries

Qualities Required

• Proven track record of exceeding targets
• Commercial mindset
• Used to working across multiple geographies
• Experience of driving innovative ways of engaging with clients more proactively