IT Technician

Gloucester - 5 days on site
33,000 + Benefits including:
25 days holiday rising to 30, generous pension, cycle to work scheme, free lunch, parking and ongoing training and development.

This is a fantastic opportunity for you, an experienced IT Technician, or IT Support Engineer, to join a leading organisation based in central Gloucester.

You will be a key member of the IT department and help to ensure a first-class support function across the full IT Infrastructure, including networks, hardware, software and security.

Key duties for the IT Technician/IT Support Engineer include:

• Ensure equipment throughout the organisation is maintained in good working order and resolve any day-to-day problems as they arise
• Manage the performance and maintenance of the software platforms which run the whole organisation
• Monitor the use of IT throughout the organisation, ensuring access to the network and applications is suitably controlled and that cyber security provision is robust
• Manage the maintenance of other IT operated through the network, eg telephone system, CCTV
• Provide technical support for users. 1st line and 2nd line/Desktop Support
• Provide IT training when required
• Help deliver and manage projects through the research, analysis and planning phase to the implementation and review of the project
• Manage inventory of hardware and software
• Perform and check backups

In order to be successful in your application for the IT Technician position, you should have:

• Excellent proficiency in IT, including hardware configuration and diagnostics, network management, system implementation and control, system security and risk management
• Enthusiasm, drive and a proactive attitude to cope with the many demands placed on this busy department
• Outstanding customer care
• Excellent communication skills, able to work well within a small team and establish good working relationships with all users
• The ability to work under pressure and prioritise workload effectively
• Be capable of showing initiative, including the ability to think ahead and work flexibly
• A willingness to learn and develop as technology and best practice evolves
• Good to excellent knowledge of Microsoft desktop and server operating systems, Microsoft Active Directory, Microsoft Azure/Entra ID/Office 365 platform,

This really is an outstanding opportunity which will go quickly, so if you are an IT Technician, or IT Support Engineer, with a wide range of skills as listed above, please send your CV to me today.