Our client, a Defence supplier is looking for an IT Customer Service Specialist to join them on a 12-month initial contract at their site in Tewkesbury.

• Due to the nature of the role, applicants must be a sole British national and be willing to obtain SC Clearance.
• 3 days a week onsite in Tewkesbury.
• Inside IR35, 22.82 p/h PAYE or 30 p/h Umbrella.

Responsibilities:

• Triaging Helpdesk tickets through Service Now
• Imaging PCs/Laptops
• Mobile phone management/tracking/configurations
• New Hire/Leaver process
• Providing remote support to small offices and home users
• Printer/Copier management
• Scheduling and managing upgrades and backups of hardware and software systems
• Ensuring back-up systems operate effectively - (would require UKIC clearance)
• Purchasing hardware liaising with Good Inwards for storage
• Asset Management
• Travel to various sites across the EMEA region for onsite support.
• Ability to communicate clearly and collaborate with various stake holders
• Work closely with Shared Business Service team in US

The successful candidate must have:

• 3 years' proven commercial experience within a varied Desktop/Server/Network support role
• Experience of working to SLA's as well as creating clear expectations to the customer
• Excellent customer service and people skills
• Good knowledge of Microsoft Operating systems and desktop products
• Good knowledge of hardware troubleshooting experience of laptop/desktop environments
• Understanding of network infrastructure support environment
• Understanding of LAN, WAN, Wireless, Firewall and Security products
• Understanding of Virtualisation, Storage
• Driving license (UK)