An exciting opportunity has arisen for a dedicated Customer Service Administrator to join a thriving Science and Research team based in Burgess Hill. The successful candidate will be primarily responsible for handling customer enquiries and providing excellent customer service.
Client Details
Our client is a global leader in the Science and Research industry. With a team size of over a thousand employees, this company is widely recognised for its commitment to innovation and excellence. Based in Burgess Hill, this company offers a fast-paced and challenging work environment for ambitious professionals.
Description
As a Customer Service Administrator your responsibilities will include:
- Answering customer enquiries via phone and email in a professional manner.
- Maintaining a high level of product knowledge to provide accurate information to customers.
- Processing customer orders in a timely and accurate manner.
- Working closely with the team to meet and exceed customer service targets.
- Actively contributing to continuous improvement initiatives within the customer service department.
- Building and maintaining strong relationships with customers.
- Resolving complaints and issues in a satisfactory and timely manner.
- Participating in team meetings and training sessions.
Profile
A successful Customer Service Administrator should have:
- Strong Customer Service skillset
- Proficiency in using MS Office Suite and CRM systems, with SAP experience preferable
- Ideally an interest in the Science and Research field
- A proactive and positive attitude towards problem-solving.
Job Offer
- 13 - 14.50 per hour
- Opportunity to work in a vibrant and innovative company.
- Opportunity to work from home 3-4 days per week
- Free Parking
Burgess Hill, Sussex, UK
GBP
Page Personnel
Page Personnel
AJF/714929648
29/05/2024 01:09
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