• Job Type: Temporary (3 months)
• Location: East London
• Working Hours: Full-time, 9am to 5pm

We are seeking an Administrator - Receptionist to be the first point of contact for our housing association, providing a courteous customer advice and information service to the public, tenants, leaseholders, and contractors. This role is essential in delivering high-quality service and advice on a full range of housing issues.

• Deliver high-quality customer service within required time scales.
• Provide informed advice to tenants on a broad spectrum of housing issues.
• Respond promptly to all email correspondence within set timescales.
• Raise repair orders, and report repairs to the local council.
• Respond to tenant enquiries by phone or in person on tenancy, rent, and repair matters.
• Support housing staff in investigating non-occupancy, abandonment, and assist with tenant viewings and sign-ups.
• Process requests for changes to tenancies accurately and within the correct timescale.
• Refer leasehold and tenancy matters to Housing Officers as necessary.

• Proven experience in an administrative or receptionist role.
• Excellent customer service skills with the ability to handle enquiries via telephone and email.
• Strong organisational skills and the ability to manage multiple tasks efficiently.
• Good knowledge of housing issues and the ability to provide quality advice.
• Competency in using standard office software and email systems.

• Competitive salary for the duration of the temporary contract.
• Full-time hours with a structured work schedule.
• Opportunity to contribute to the community by supporting tenants and leaseholders.
• Experience working within a housing association environment.

To apply for this Administrator Receptionist position, please submit your CV today!