Application Support Analyst - Equities Trading

£400 - £600 per day (inside IR35)

London - Onsite 3 days a week

emagine is a high-end professional services consultancy and solutions firm Specialising in providing business and technology services to the financial services sector, we power progress, solve challenges and deliver real results through tailored high-end consulting services and solutions.

We have created a culture of openness and integrity by building genuine and strong relationships and partnerships, enabling us to be uncompromising in our dedication in delivering the optimal service for our clients. Our commitment is not just towards our clients but we aim to foster a positive and equitable working environment with our consultants and colleagues which stems from our core values: Confident, Dedicated, Responsible, Genuine.

Responsibilities:

Troubleshoot Application and Systems Problems:

Diagnose and resolve application and system issues promptly to minimize downtime and ensure seamless operations.

Proactive Monitoring and Management:

Proactively monitor the production environment, identifying potential issues before they escalate.

Implement measures to enhance system performance and reliability.

Client Relationship Management:

Act as the point of escalation for business users, managing end-user client relationships effectively.

Provide timely and clear communication to stakeholders regarding incident resolution progress.

Incident Management:

Take ownership of incident management, ensuring timely resolution and conducting thorough problem follow-up.

Maintain detailed incident records for analysis and improvement purposes.

Knowledge Base Maintenance:

Build and maintain a comprehensive knowledge base of known defects, issues, processes, and techniques.

Continuously update the knowledge base to enhance support efficiency.

Software Releases and Testing:

Review and perform production software releases, conducting post-release testing after application upgrades.

Ensure smooth deployment processes and minimize risks associated with new releases.

Disaster Recovery Planning and Testing:

Actively participate in disaster recovery planning and testing to ensure the availability of critical systems.

Contribute to the development and enhancement of disaster recovery procedures.

Shift Rotation and On-Call Support:

Adhere to the defined hours of operation (0700-1800) with a willingness to participate in shift rotations.

Be available for occasional weekend, bank holiday, and after-hours work to support critical business initiatives.

Key Skills:

Technical Expertise:

Strong knowledge of Linux Operating Systems.

Working knowledge of FIX Protocol.

Experience with RV, MQ messaging, Windows Clustering, and Autosys.

Familiarity with Ansible, Git, and Splunk dashboarding.

Analytical and Troubleshooting Skills:

Strong analytical and troubleshooting skills to identify and resolve complex technical issues.

Self-Motivation and Positive Attitude:

Self-motivated with a positive attitude towards problem-solving and continuous improvement.

Equities Trading Experience:

Proven experience in supporting Equities trading applications.

Familiarity with High Touch trading, Portfolio Trading, or Electronic Trading businesses.

Scripting and Automation:

Experience writing scripts in Perl, Python, Bash, or other shells for automation and addressing critical business needs.

Database Knowledge:

Experience with MS SQL, Sybase, and proficiency in monitoring tools..

Communication and Relationship Building:

Excellent communication skills to interact effectively with end-users, business stakeholders, and technical teams.

Ability to manage client relationships and act as a liaison between business and technology teams.

The ideal consultants will share our values and be aligned with our ways of working and as your career progresses, you can expect to work across all areas of the project lifecycle, from strategy to implementation. This will provide you with a broad base of experience from which to build an outstanding career.

The ideal consultants will share our values and be aligned with our ways of working and as your career progresses, you can expect to work across all areas of the project lifecycle.

We pride ourselves on;

Providing our people with a supportive culture, rooted in our values and driven by our purpose.

Promoting a culture of inclusion, collaboration, well-being, and learning and development.

Providing increased agility and flexibility within our hybrid working model

Investing in employees' growth through ongoing training and development

Autonomy to take ownership of projects, making decisions and demonstrating individual expertise

Providing an transparent performance and career management experience.