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Toronto, Ontario (ON) Permanent Posted: Friday, 14 September 2018
 
 
Applicants must be eligible to work in the specified location
Marino's Auto Group is a family owned and operated company consisting of Lakeshore Honda, Westend Hyundai, Jaguar Land Rover Metro West, Marino's Fine Cars Subaru and Volvo Metro West. Our commitment to excellence in Customer Service is based on our long-standing belief that each of our customers represents the overall success of our business. Our clients appreciate our support in making their Honda, Hyundai, Jaguar, Land Rover Subaru and Volvo ownership a pleasant experience and know they can rely on us for all their automotive needs.

As a key member of the Honda Service team the Junior Service Advisor brings to life the Automotive Service Experience for the Customer. Reporting to the Service Manager, this position is responsible for creating great first impressions and to guide the customer through the maintenance scheduling process and repair of their vehicles. The Junior Service Advisor is an expert listener and is a master at executing all the service processes with due diligence and customer service in mind. The Junior Service Advisor has an eagle eye for "the details" and strives to be a product knowledge expert to ensure we provide each customer with a personalized service experience. The Junior Service Advisor builds strong relationships with customers in an effort to achieve service targets and utilizes the tools provided to them to ensure all customers keep coming back to the dealership. As a team player the Junior Service Advisors strives to develop collaborative relationships throughout the dealership.

Responsibilities:
* Greet customers on the phone or in the Dealership, promptly and in a courteous manner.
* Address customer questions/needs promptly and professionally.
* Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule.
* Ask the proper questions to ensure the vehicle to be serviced is diagnosed properly.

Qualifications:
* Excellent interpersonal skills with an upbeat and engaging attitude.
* Excellent customer service skills including listening and the ability to impact and influence others.
* Proficient with 1-80 and CDK, MS Office

Toronto, Ontario (ON), Canada
Lakeshore Honda
Lakeshore Honda
JS4584_225963/507982851
2018-09-14 6:09:21 AM

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