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Kamloops BC Permanent Posted: Monday, 16 April 2018
Applicants must be eligible to work in the specified location

Requisition ID: 25537

Join the Global Community of Scotiabankers to help customers become better off.


As a member of your branch sales team you are responsible for contributing to your branch's overall success by meeting defined goals through the identification and satisfaction of immediate customer needs. Using a financial planning approach, you will capitalize on opportunities to increase sales, revenue and cross sell with existing and new customers. Goals include sales targets, Sales Revenue Dollar (SRDs) targets and cross sell targets (as applicable) and activity-based metrics, along with non-financial objectives related to teamwork, customer service, operational and compliance requirements, and personal development.

You are responsible for contributing to the provision of personable, efficient, straightforward and knowledgeable service throughout your daily interactions with all customers and bank employees to foster relationships of mutual trust, respect and confidence.

Accountability 1

1.Provide a full range of customized financial solutions using a basic financial planning approach focused on building and maintaining long term relationships, primarily with unassigned customers by:
Creating basic financial plans leveraging advice based tools/resources and select financial planning modules
Focusing primarily on responding to the needs of targeted customer segment supporting all other segments as required

Accountability 2

2.Primarily focus on unassigned customers, establishing and servicing relationships by:

Understanding customer's financial goals and preferences, analyzing their needs and recommending the appropriate strategies and solutions to help them achieve their goals

Ensuring new and existing customers are aware and set up with self-service banking solutions, providing personal demonstrations on how these solutions add value (Online, Mobile, Interactive Voice Response (IVR), ABM, Info Alerts etc.)

Using sales tools to gather customer information and cross-sell solutions based on customer's financial and life stage needs

Referring unassigned customers with more complex needs to the appropriate advisor

Diarizing next contact as required

Accountability 3

3.Contribute to our defined Customer Experience Model, providing an excellent customer experience by:
Consistently delivering on our service and advice promise during all customer and employee interactions
Delivering on the basic advice expectations of our customers
Maintaining a professional image that is a positive reflection of Scotiabank
Strictly adhering to compliance policies, procedures and processes

Accountability 4

4.Contribute to the overall business objectives of the branch team by:

Acquiring, retaining and growing loyal customer relationships

Meeting established individual goals through effective management of activities and opportunities

Actioning tailored customer leads as required

Asking for referrals from satisfied customers to grow the business

Accountability 5

5.Minimize the Bank's exposure to risk by:

Contributing to operational excellence and a satisfactory branch audit

Staying current on retail lending compliance, regulatory compliance, Know Your Client (KYC) and custody requirements and changes

Adhering to Retail Lending policies, procedures and processes

Adhering to compliance with regulatory activities and guidelines as part of the sales process, including Privacy, Anti-Money Laundering (AML)/Anti-Terrorist Financing, Financial Consumer Agency of Canada(FCAC), Know Your Customer, Canadian Deposit Insurance Corporation(CDIC), Mutual Fund Dealers Association(MFDA) rules, regulations and policies, as well as Scotia Securities Inc.(SSI) guidelines/processes, and Guidelines for Business Conduct

Adhering to compliance with regulatory activities and guidance over Occupational Health & Safety

Ensuring strict adherence to Bank security procedures, including retail lending policies, assigned authorities and limits

Escalating fraudulent activities, unusual occurrences, issues/deficiencies/trends to your direct supervisor and/or Branch Manager and/or AML and/or Branch Compliance Officer or Alternate (BCO/ABCO) and/or Chief Compliance Officers and/or applicable Shared Services Department as appropriate

Complexity of Position

Expert knowledge of:

Payments Solutions: Day to Day (D2D) and Credit Card (CC)

Self-service such as (Online, Mobile, Interactive Voice Response(IVR), Automated Banking Machines) product solutions
Thorough knowledge of:

Applicable Branch technology platforms/systems

Customer life stage needs

Products, services, features and benefits and related policies and procedures of: Borrowing, Investments and Insurance

Credit risk/adjudication policies and processes

Retail Lending policies and processes

Regulatory compliance in relation to the sale of our products, storage of information and ongoing monitoring of customer relationship;
specifically in relation to Know Your Customer requirements; Privacy, Anti-Money Laundering/Anti-Terrorist Financing, FCAC, CDIC and
Occupational Health & Safety

Applying our defined Customer Experience Model during all customer interactions

Advice Conversation Techniques

Select Advice Tools: Total View, Account Selector, Moneyback Calculator and Customer Experience Model (CEM)

Working knowledge of:
Financial Planning Tools, all modules and Advice Based tools
Financial Planning Process
Sales & Advice Tools
Borrowing, Investment product solutions and Creditor Insurance
Basic Small Business products and services
5 C's of Credit: Character, Capacity, Capital, Collateral, Conditions
Products and services provided by the Bank's specialized sales forces and other delivery channels such as Global Wealth & Insurance, National Mortgage Sales, Commercial Banking.
Interviewing, solicitation, proactive marketing techniques and telemarketing techniques
Advice conversation techniques
Competitor offerings and market trends
Marketplace in which the Branch operates
Branch routines and operating procedures
Customer Segmentation
Needs assessment and relationship development
How business lines and centralized support areas work together to deliver on our service and advice prom


Licensed to sell Mutual funds
Successful completion of the CIFP Registered Financial and Retirement Advisor Course- Part 1 (or Bank recognized equivalent)
Completion of supported Continuing Education courses and activities

Location(s): Canada : British Columbia : Kamloops

As Canada's International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.

Kamloops BC, Canada
2018-04-16 7:46:42 PM

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