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Job Details
IT Project Management Officer - PMO - Service Desk (Contract)
Location: Wembley, London Country: UK Rate: £26.68 P/H
IT Project Management Officer - PMO - Service Desk
3 Month Contract
Wembley, London
£26.68 PH inside IR35 - 36 HR PW
Job Purpose:
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To assist the other Services staff with the provision of support and guidance on policy, internal standards and processes for the project and portfolio management.
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Ensure delivery of up to date portfolio reports for use in governance and project boards.
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Attend governance and project boards to record and minute decisions and actions, and ensure that these are tracked to completion.
Principal Accountabilities and Responsibilities:
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To maintain programme and project files and service project boards, team meetings, quality review and other related meetings.
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To provide basic advice and guidance on policy, internal standards and processes for the project and portfolio management.
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Assist the Delivery & PMO Manager in the tracking, management and reporting on the portfolio of projects, both for potential future demand and current in-flight.
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Provide administrative support for meetings where PMO knowledge is required. This includes setting up and administering programme meetings, including the recording of meeting action logs and decision logs.
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Work with the Delivery & PMO Manager and other Project Manager/Business Analysts across the service to ensure effective communication takes place within the shared service and between the project team and the partner groups.
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Manage and maintain relationships with partner stakeholders including governance, assurance, resourcing, finance and commissioning.
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Manage agency and staff vacancies across the delivery team, manage recruitment campaigns on behalf of the team, with support from the Delivery & PMO Manager.
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Monitor and analyse financial reports relating to programme resourcing,
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Monitor the risks and issues register and escalations and follow up actions.
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Monitor programme actions and decisions logs ensuring next steps are actioned.
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Oversee and monitor consistent document management standards across the service, manage system permissions for document management.
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Assess and evaluate information received from projects from a range of reporting Sources;
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Assist with drafting documentation and reports, and preparing procedure and guidance documentation in conjunction with Project Manager/Business Analysts.
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Identify and resolve operational problems, escalating more complex and difficult issues upwards to relevant members of the Partnerships & Projects team.
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Apply Continuous Improvement principles, tools and techniques to working practices to improve efficiency.
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Manage the PMO work trackers and task allocation sheets and update of work status sheets.
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Safeguarding is everyone's responsibility and all employees are required to act in such a way that at all times safeguards the health and well-being of children and vulnerable adults.
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Carry out duties with due regard to the Customer Care, Equal Opportunities, Information Governance, Data Protection, Health and Safety and Emergency Planning & Awareness (including to provide assistance where available) policies and procedures.
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Undertake any other duties commensurate with the general level of responsibility of this post.
Qualifications and Professional Membership requirements:
Knowledge (please specify all essential criteria):
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Knowledge of the IT Infrastructure Library (ITIL) framework.
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Knowledge of Project Management Office functions in large complex organisations.
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Significant knowledge of IT Project Management methodologies.
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Knowledge of a complex IT support service across large multi faceted organisations
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Must have knowledge of local authorities or similarly complex organisations
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Aware of principles, methods, techniques and tools for the effective management of projects from initiation through to implementation. Examples: Agile, PRINCE2.
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Aware of corporate, industry and professional standards, policies, regulations, compliance and codes of conduct associated with the role.
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Aware of configuration management and version control.
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Aware of the Operational/Service Architecture used with the organisation.
Experience (please specify all essential criteria):
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Experience of working in a complex IT environment.
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Experience of working in a project delivery role, or PMO role.
Due to high demand we are only able to respond to applications that meet the required criteria
Posted Date: 02 May 2024
Reference: JSKB - IT PROJECT MANAGEMENT OFFICER - PMO - SERVICE DESK
Employment Business: Qualserv Consulting
Contact: Keira Gilbert