Title: ServiceNow Business Analyst

Start date: TBC

End date: 31.03.2025 (extension possible)

Location: Basel

Background:

We are looking for an experienced ServiceNow Business Analyst who has strong knowledge and a deep understanding of the ServiceNow platform, its foundational architecture and integrations capabilities. The successful candidate will join the ServiceNow Engineering team and work in a fast-paced, agile, and collaborative environment where their contribution will have an impact on the organization. The successful candidate will have a proven track record liaising with end users, collecting their high-level business requirements and transforming them into user stories, using concepts like mocking, and clarifying/discussing requirements to developers.

We are looking for a hands-on, proactive, highly organized candidate who is comfortable working under pressure and is used to working in an agile, fast-paced, and collaborative environment.

Perfect candidate:

An experienced Business Analyst with strong ability to transform end-user requirements to technical requirements for developers, ideally with a good understanding of ServiceNow.

Tasks & Responsibilities:

Analyze business requirements, extract technology needs and translate them into workable user stories.

Proactively assist with requirements clarification across the entire backlog.

Deliver user stories based on end-user requirements to the development team.

Participate in the high-level design discussions when required.

Maintain and enhance process and feature documentation.

Participate in team's agile rituals.

Provide relevant information to team lead and line manager.

Must haves:

Extensive experience as a Business Analyst, ideally with experience with ServiceNow

Excellent technical knowledge of the ServiceNow or a similar platform

Excellent stakeholder management skills.

Strong requirements gathering skills, with experience in drafting user stories, documents, and presentations.

Strong analytical and critical thinking skills, able to challenge requirements and provide alternatives when appropriate.

Interpersonal skills:

Strong communication skills across all levels of the organization (verbal and written).

Strong customer focus with pragmatic approach when required

Comfortable with ambiguity and autonomy, enjoying working within a dynamic, fast-paced, and fast-changing environment.

Nice to have:

Bachelor degree in IT or equivalent experience desirable

Experience with at least three ServiceNow modules, especially ITSM, ITOM, SPM, HRSD, SecOps, and CSM

Proficient in data mining and excel.

Good understanding of agile methodologies

Certification in Business Analysis is an advantage

Job Title: Servicenow Business Analyst

Location: Basel, Switzerland

Job Type: Contract

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